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On-platform chat

Every conversation stays here

Route, timing and price are agreed in GuidesHub chat, so there is a written record if anything is disputed. No WhatsApp, no personal numbers, no exceptions.

DC
Devon Clarke2m

St. Ann · verified

Sounds good — I’ll pick you up at 8.

AF
Andrea Foster1h

St. James · verified

The Staria seats 9 with luggage, so that works.

MB
Marcus BennettYesterday

Kingston · verified

Blue Mountain road can be slow after rain.

SW
Simone Wright2 days

Portland · verified

Reach Falls is best before 11am.

DC
Devon Clarke ✓
St. Ann · verified guide · usually replies within an hour
View profile
Morning! Saw your request for a full day around Ocho Rios on the 14th. I’m free that day.
09:02
Great. There are four of us, arriving into MBJ the night before. Could you pick us up from the hotel in Ocho Rios?
09:08
Yes, no problem. Hotel pickup is included. For four of you the Hiace is more than enough room.
09:11
Suggested route: Dunn’s River early to beat the cruise crowd, then Blue Hole, lunch at Scotchies, back by 5. US$140 for the day, entrance fees not included.
09:12
That works. Can we add White River if there’s time?
09:20
We can. Sounds good — I’ll pick you up at 8.
09:24

Still to specify: message retention, blocking and reporting from inside a thread, and what level of admin oversight is appropriate for safety investigations.

Why no WhatsApp

Once a conversation leaves the platform there is no record, no way to verify who said what, and no basis for a report. The policy is deliberate.

What is kept

Message history stays attached to the hire, so a dispute about route, timing or price can be checked rather than argued.

Reporting from a thread

Any message can be reported without leaving the conversation. Reports go to a person on the trust team.