Trust & safety
Safety centre
A safe space to find a hire is the whole point of GuidesHub. Three things carry that: who we let on the platform, where conversations happen, and what we tell you about where you are going.
Vetting is the first line
No guide is publicly listed until a person has reviewed a valid licence, notarised identity confirmation, vehicle registration and current insurance.
The verification standard →Communication stays on-platform
All chat happens inside GuidesHub. No WhatsApp, no personal numbers. If something goes wrong there is a record to investigate.
See how chat works →Reviews and reporting
Reviews are tied to a completed hire and to a specific guide. Anyone can report a guide, a message or a review for investigation.
Report a concern →Hot spots & no-go zones
Know the areas to avoid before you set off.
GuidesHub surfaces areas flagged in Jamaica Constabulary Force advisories, mapped by parish, so you and your guide can plan a route with the full picture rather than finding out at a junction.
Your guide knows these roads. Ask them — a vetted local operator is the best safety information available to you, and this map is there to back up the conversation, not replace it.
Before launch: no-go zone data must be sourced and confirmed from current official JCF communications, dated, and clearly attributed. It is displayed as guidance only and is never a guarantee of safety in any area, flagged or not.
Areas under a current JCF advisory. Avoid unless your guide advises otherwise.
Elevated caution recommended, particularly after dark.
No advisory in force. Normal travel precautions still apply.
Platform policy
If someone asks you to move to WhatsApp, that is the warning sign.
Off-platform contact removes every protection GuidesHub gives you: no message history, no way to verify who you spoke to, no basis for a report. Verified guides know this and will not ask.
Report a request to go off-platformKeep every message in GuidesHub chat
Including route, price and pickup arrangements.
Check the verification panel
It shows what was verified and when it expires.
Agree the price before you travel
In writing, in chat, so there is no dispute after.
Share your plan with someone
Tell a friend which guide, which route, which day.
Reporting
Report a concern
Reports go to the GuidesHub trust team. If you are in immediate danger, contact the emergency services first.
Reports are reviewed by a person. We may contact you for more detail.